Refund Policy

Return & Refund Policy

Last updated: July 13, 2026

At Kitchen Collage of Des Moines, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, and manuals.
Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

Gift cards.
Personalized or custom-made products.
Clearance or final sale items.
Products damaged due to misuse or improper handling.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: mohinichauhan944@gmail.com

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.